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Student Welcome Officer (Nights)

Salary
£ 26,732.16 per annum plus excellent benefits
Location
West Dean
Contract
Permanent
Hours
Full Time - 42 hours per week (on average) working 5 nights on / 5 nights off - 12 hours per night

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Student Welcome Officer (Nights)
Location: West Dean, West Sussex
Salary: £26,732.16 per annum
Contract: Permanent
Hours: Average of 42 hours per week, 5 nights on / 5 nights off (8pm-8am)

West Dean is internationally recognised for excellence in art, design, craft, and conservation education. We are looking for a friendly, welcoming, and professional Student Welcome Officer (Nights) to join our vibrant community and play a crucial role in ensuring the safety, wellbeing, and satisfaction of our students and guests during night hours.

Key Responsibilities:

  • Provide a warm and professional welcome to students, tutors, and guests.
  • Assist with check-ins, issuing room keys, and providing information on college facilities and local amenities.
  • Respond to fire alarms, and undertake regular building patrols.
  • Respond to student and guest needs, including handling queries and resolving issues.
  • Maintain records of incidents, key movements, and security checks.
  • Assist with emergency evacuations and ensure health and safety procedures are followed.

What We’re Looking For:

  • Excellent customer service skills and a professional, approachable manner.
  • Ability to remain calm in a busy or challenging environment.
  • Strong administrative and IT skills, including the ability to use email and booking systems.
  • Previous experience in customer service, hospitality, or a visitor-facing role is desirable.
  • Experience in a similar role within education, heritage, or hospitality would be an advantage.

Benefits:

  • 33 days of annual leave (including bank holidays)
  • Two weeks of company sick pay
  • Free meal on duty and paid breaks
  • Generous contributory pension scheme (4%–7.5% employer match)
  • Life Assurance (up to 6x salary)
  • Employee Assistance Programme & Mental Health First Aiders
  • Free entry to West Dean Gardens and access to College facilities (swimming pool, library, tennis courts)
  • Discounts on short courses, retail, food & beverage, and event hire
  • Free on-site parking

How to Apply:

If you are passionate about delivering exceptional service and being part of a dynamic team, we’d love to hear from you!

To apply, please click Apply Here!

West Dean values diversity and inclusion and encourages applications from all backgrounds.





This ad has expired but this job from West Dean College is still open for applications

Jobs in these similar sectors might interest you..


You can start a new job search here