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Tenancy Sustainment Support Worker

£24,732 per annum
Full Time  - 37 hours per week Monday - Friday 9am-5pm (must be prepared to work flexibly to suit the needs of the job)

Stonepillow provides support and accommodation to empower vulnerable homeless people to achieve sustainable independence and wellbeing.

As a Tenancy Sustainment Worker you will primarily work in an outreach capacity to support clients to maintain their tenancy and prevent homelessness. This outreach work will take place in clients homes, in temporary accommodation and within the community, to support clients in a range of areas such as; tenancy sustainment, homelessness prevention, budgeting, debt support, advocacy, accessing groups and services and attending appointments.

Developing good relationship with Local Councils and agencies that can support and assist clients with a range of needs who present at the community hub.

You will hold a caseload of around 25 individuals at any one time with low to medium support needs and a history of rough sleeping.

Stonepillow has a values framework and set of expected behaviours. Every employee is expected to work within this framework and participate in ensuring that these values are upheld in their day to day work.

These values are:

  • Focused– Putting clients at the heart of what we do and engaging them to actively participate at all levels of the Charity
  • Accountable – taking responsibility, being professional and being an ambassador for Stonepillow.
  • Inclusive– valuing the diversity of clients, team, volunteers and community
  • Innovative – Delivering high quality services which evidence value for money and support positive outcomes of Clients.
  • Kindness – compassionate, respectful when working with clients, colleagues and communities


We are looking for an enthusiastic person, who enjoys working as part of a team as well as independently, the successful candidate will have good verbal and written communication skills with the ability to motivate, engage and inspire including the initiative to be able to deal with challenging situations in a calm and effect manner.

An Enhanced DBS check will be required for this post.