A dynamic software company in Godalming are seeking an Application Support Engineer to join a small team providing support on their bespoke system to business customers worldwide.

You will have previous experience in a customer facing role (helpdesk) providing 1^st and 2^nd line support to their large blue chip clients.

Joining a small team the role will involve speaking to customers with program support. This is mostly dealing with general queries on both the day to day use of the program as well as technical queries in the following areas:

• set-up and maintenance of the program
• interfaces to other programs that the customer may be using
• back-ups

Additionally the successful applicant will have to:

• give demonstrations of the programs key features to potential customers
• demonstrate advanced features to existing customers

Experience:

• Experience of supporting software applications or products within a helpdesk environment is a must as is a first class telephone manner, customer service skills and the ability to work in a team.
• Whilst previous knowledge in MS Azure, SQL Server, Oracle, C#, C++, .net. Web technologies would be advantageous, training in these areas, and in the system, will be provided.

Candidate:

• Excellent written/verbal skills
• Exceptional communication & analytical skills
• Strong Customer service skills
• Degree educated or some science/mathematical qualification
• Ability to recreate the problem in house and resolve – not just forward to a developer

When needed, the successful candidate will need to be flexible to work outside of standard office hours to deliver the right solution for an international customer base. Currently WFH and shift basis in the office due to Covid restrictions.

Salary depends on experience: circa £30k.