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French Helpdesk

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First 4 Personnel (& Temp) Ltd


£25500 - £28000 per annum + benefits+parking

Do you speak French and have a background in IT support? Want to work for a friendly company providing their own software globally to companies? Then this French speaking IT Helpdesk role might be for you, if you live close to Guildford, Surrey.

What does the role involve?

  • Providing support to international clients (B2B) from French speaking countries on a bespoke software package
  • Also providing support to English speaker customers
  • Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
  • Creating bespoke reports using SQL query language and Report Builder
  • Writing and maintaining bespoke XML jobs
  • Providing demonstrations on key product features to potential clients
  • Attending tradeshows and conferences
  • Plus you'll occasionally get to travel to French speaking countries to provide on-site support!

What do you need?

  • Fluent business French
  • Good English skills, to enable you to translate what the French speaking customer is saying and describe the issues to English speaking Developers.
  • Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge
  • Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
  • Strong Customer service skills and ability to resolve queries
  • Team player

What's on offer?

  • Starting salary of £25,500 - £28,000 dep. exp.
  • Opportunity to progress your skills and experience
  • 24 days holiday + bank holidays
  • Private Healthcare
  • Pension Scheme
  • Parking
  • Friendly, casual dress environment, where everyone is recognised for their efforts
  • Team social events
  • Hours 9-6 Mon-Fri 1 hour lunch