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French - Application Support Engineer

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First 4 Personnel (& Temp) Ltd


£25500 - £28000 per annum + benefits+parking

Parlez vous francais?

Avez-vous de l'expérience dans la fourniture de soutien technologique?

OK that's about all the French I can remember from school – but if you speak fluent French and have a background in Technology Support, IT Helpdesk then this role might be for you, if you live close to Guildford, Surrey.

What does the role involve?

  • Providing support to international clients (B2B) from French speaking countries on a bespoke software package
  • Also providing support to English speaker customers
  • Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
  • Creating bespoke reports using SQL query language and Report Builder
  • Writing and maintaining bespoke XML jobs
  • Providing demonstrations on key product features to potential clients
  • Attending tradeshows and conferences
  • Plus you'll occasionally get to travel to French speaking countries to provide on-site support!

What do you need?

  • Obviously better French than mine!
  • Good English skills, to enable you to translate what the French speaking customer is saying and describe the issues to English speaking Developers.
  • Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge
  • Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
  • Strong Customer service skills and ability to resolve queries
  • Team player

What's on offer?

  • Starting salary of £25,500 - £28,000 dep. exp.
  • Opportunity to progress your skills and experience
  • 24 days holiday + bank holidays
  • Private Healthcare
  • Pension Scheme
  • Parking
  • Friendly, casual dress environment, where everyone is recognised for their efforts
  • Team social events
  • Hours 9-6 Mon-Fri 1 hour lunch