Job Details

Hours of work: 37 hours per week Working pattern: Full-time

Closing date: Sunday 22 October 2017 Interview date: Wednesday 01 November 2017

Interested in finding out more? Please feel free to contact Sabine Hobden, Acting Financial Process Manager or Hannah Blount

About the Role

Payment Assistant (ASC) based at County Hall, Lewes

Are you looking to begin your journey in Accounts Payable? If so, join us as a Payment Assistant in a department that will recognise and reward you for demonstrating an ‘Epic attitude’ - using your Expertise, Passion and Innovation to deliver the highest quality work to support our Customers.

Do you enjoy making things happen, challenging the status quo, achieving more together and being customer centred?

If so, this is the job for you.

The role sits within the Direct Payments team in Lewes, who are part of our Business Operations Department in Orbis making payments to clients in relation to their direct payment funding and managing direct payment card accounts on behalf of some clients including making payments to Providers and monitoring transactions. We operate flexibly within an agile environment to make best use of our office space e.g. the majority of the team use laptops enabling them to work from home 1-day a week and some work a 9-day fortnight.

Your main responsibilities will be to:

- Make payments in relation to direct payment funding;

- Manage direct payment card accounts on behalf of some clients including payments to Providers;

- Ensure clients pay their client contributions and monitor spend;

Our goals/recent achievements within the Direct Payments team are:

- Completed the implementation of card accounts for this type of funding;

- Developed a better customer experience by introducing telephone calls with clients to talk through the card process;

- Developed a skills matrix and mapped end to end processes;

To succeed in this role you’ll be a great communicator with good MS Office skills and possess an eye for detail along with a real passion for delivering awesome customer service in a fast-paced, deadline driven environment. Your ability to remain calm under pressure whilst working to tight deadlines within a team environment will be essential. To be shortlisted for this position your application will clearly evidence how you meet the person specification of the attached job description including:

- Financial systems experience with excellent numeracy, literacy and IT skills;

- Ability and experience of communicating clearly and concisely at all levels;

- Ability to approach work methodically whilst being flexible and prioritising as required;

In return for your commitment, we’ll support you every step of the way with training and encouragement and a team spirit that's unbeatable. You will join a team which offers unrivalled support and offers a fantastic work/life balance, with flexibility and brilliant staff benefits.

What is Orbis?

Surrey and East Sussex County Councils have joined forces to create a new partnership for business services known as Orbis. We have combined our expertise across services including finance, human resources, IT, property, procurement, payroll and pensions services enabling us to further develop the services we provide our customer.

We are championing partnerships with other local councils and public sector organisations, so sharing resources is a big part of our future. We are looking for 2 full-time Payment Assistants (ASC) to join this team and be a part of our future.

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.

From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Equal Opportunities

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

Information for redeployees

If you wish to discuss the above position in more detail or be considered for redeployment into this post, please contact your HR Advisor.